FG moves to resolve USSD challenge encountered by MTN users 

03 Apr FG moves to resolve USSD challenge encountered by MTN users 

Minister of Communications and Digital Economy, Isa Pantami has promised that the challenge encountered by MTN users through the unstructured supplementary service data (USSD) channel will be resolved soon.

MTN subscribers have been lamenting on social media their inability to recharge their lines through mobile banking applications and USSD channels.

Acknowledging the problem the company, in a message to its customers, urged users to recharge their lines through physical cards.

“Dear Customer, our bank recharge channels are currently unavailable. Kindly recharge using physical cards. We apologise for the inconvenience. Thank you,” the message reads

Reacting in a tweet, Pantami said the difficulty was due to a fallout between MTN Nigeria and some banks, although he did not provide the names of the affected banks.

He said he had engaged with the Central Bank of Nigeria (CBN) and the Nigerian Communications Commission (NCC), adding that the issue will be resolved soon

He tweeted, “On the fallout between MTN Nigeria and some banks on USSD services today, I engaged with both regulators, the Governor of Central Bank of Nigeria and EVC Nigeria Communications Commission (NCC). We have reached an advance stage of resolving the issues, for the services to be restored to our citizens. Many thanks!”